We take great pride in our commitment to providing you with great service. Second only to ensuring that you receive first-class products from Swarovski is our promise that your products will be delivered in perfect condition to the destination of your choice within the timeframe promised.
Q1: Where can I have my order delivered?
We send your order to the registration address you have provided. The delivery address should be the same as the company’s registration address but can be changed under my account.
Q2: How much will I pay in shipping costs for my order?
The shipping costs depend on your countries, please find a list below.
Zone 1 – 5,90 €: Austria, Germany
Zone 2 – 9,90 €: Belgium, Croatia, Czech Republic, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Sweden
Zone 3 – 12,90 €: Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia
Q3: Will I need to sign for my order?
Deliveries have to be signed for, and we ask you to make sure you inspect all delivered goods thoroughly and promptly. If any damage has been sustained in transport, you should write it on the delivery note before you sign, and then contact us as soon as possible.
Q4: How long will my order take to arrive?
If the product you have ordered is in stock, it will usually arrive within 2–3 days. The estimated shipping time depends on your precise location, but you will be shown the expected delivery time at the checkout.
Q5: Can I track the status of my order?
Yes, you can check the status of your order via a link in the Orders History section of your account that tracks its exact location and gives you a status update as soon as it has been processed by the delivery company. You will also receive an email containing a link that will enable you to track the package as soon as it is ready for dispatch.