Swarovski is committed to ensuring speedy returns and refunds in the unlikely event of finding defective or wrong products in a shipment, and minimizing any inconvenience that this might create. This is an extremely rare occurrence, and we are confident in the quality of our delivered goods.
Q1: Can I cancel my order (before delivery)?
Order processing begins after you click the “Submit” button, which means it is usually not possible to cancel your order. However, if you notice that there is a mistake in your order, please contact our Customer Service as soon as possible.
Q2: How can I return my products in the event of a defect?
Claims for damage that has occurred during transportation: The returns procedure asks that you inspect your delivery for defects thoroughly and promptly. If any damage has been sustained during transportation, please write the details on the delivery note before signing it, and then get in touch with Customer Service as soon as possible using the contact form.
Claims for other type of damage: If any other other damage has occurred, please make your warranty claim by giving a detailed description of the defect in writing, and then send it by registered mail within 14 days of receipt of the defective merchandise. Otherwise the goods will be considered approved.
Q3: When can I return a product?
You can return products if they are defective, or if the wrong product has been delivered—just ask our Customer Service to evaluate your request. However, Swarovski cannot be responsible for products that have been subjected to normal wear and tear, negligence, accidents, attempts to alter them, or are simply rejected due to dislike of their appearance, such as the color or shape. Be sure to read the product information and follow the instructions carefully or you could find that consequent damage is excluded by the terms of Swarovski’s warranty.