FAQs


Shopping Guide

Q1: Who can buy from the Swarovski for Professionals Online Shop?
All business customers with a valid German or Austrian VAT number can create an account to buy products from the Swarovski for Professionals Online Shop to a maximum order value of €3,500. Unfortunately, customers who have not registered will not be able to see prices or buy from the Swarovski for Professionals Online Shop.

Q2: Which countries will Swarovski ship to?
Initially, the Swarovski for Professionals Online Shop will only be available to customers in Germany and Austria. However, we are currently working on making our Online Shop available in other countries in 2018. 
  
Q3: Will there be a minimum order value?
No, there will not be a minimum value: the Swarovski for Professionals Online Shop is set up in such a way that we welcome all orders.

Q4: Will there be a maximum order value?
Each order placed on the Swarovski for Professionals Online Shop is limited to €3,500. If you wish to order more than this limit, kindly place a second order.

Q5: Can I place an order via telephone or email?
The ordering process is set up in such way that orders can only be placed via the Swarovski for Professionals Online Shop. If you need support when placing your order, simply contact Customer Service.

Q6: What if my product isn’t in stock?
If the product is temporarily out of stock, simply type your email into the relevant box that you will find on the product page, and we will notify you as soon as the product is available again.

Payment

Q7: What are the payment options when purchasing from the Swarovski for Professionals Online Shop?
For customers in Germany and Austria, payment is made by invoice ("Kauf auf Rechnung”). We will be adding additional payment options later, and we will keep you informed.

Q8: Can I pay in another currency?
Our site only accepts payments in euros at the moment. If you are paying in another currency, your bank may charge a conversion fee.
 

My Account Settings

Q9: How do I change my password or email address?
 It’s very easy: go to My Account, then Customer Profile, and simply enter your new email and change your password in the section provided.

Q10: How do I change my personal data?
Go to My Account and click on the Customer Profile section—here, you can quickly change your personal data.

Q11: Where do I find my previous orders?

Go to My Account and look for the Order History section—you will see your previous orders here.  If you don’t find what you’re looking for here, take a look at the more detailed pages below, or use the contact form to get in touch with us and we’ll assist you further.
 

Other Useful Information

In case your question isn’t answered here, check out some of our more extensive policy pages below or contact us.