FREQUENTLY ASKED QUESTIONS

Only professional customers can create an account to buy products from the Swarovski for Professionals Online Shop. Customers who have not registered will not be able to see prices or buy from the platform.

Orders can only be placed via the Swarovski for Professionals Online Shop. If you need support or have questions when placing your order, please contact our Customer Service via phone call 00800-70607070 or by email at customerservice@swarovski-professional.com.

It is necessary to log in or register in order to see prices.

If a product is temporarily out of stock, you may wish to be informed by email when the product becomes available again. If so, just click on the button “Notify Me” next to the product picture.

Please add your VAT ID to benefit from tax-free shopping (excluding Austria, Italy and Switzerland).
The VAT ID can be added during the registration process; at checkout; or in the section "My Account", under "User Data".

Please note that the Austrian VAT rate (20%) will be charged if no VAT ID is provided.

Right after checkout, you will receive an email confirmation for your order. A second email confirmation will be issued once your package has been shipped.

You can also find detailed information on your order status by going to “Order History” in “My Account”.

Order processing begins after you click the “Submit” button, which means it is usually not possible to cancel your order. However, if you notice that there is a mistake in your order, please contact our Customer Service as soon as possible.

We currently offer three payment methods:

Credit card – all countries
Austria, Germany, Spain, Portugal, Netherlands, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Sweden, Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Switzerland

We accept American Express, Mastercard, Visa, Maestro, JCB, Diners Club and Discover cards.

Payment in advance – all countries
Your order will be shipped as soon as your payment is received. Please note that it is important to indicate your order number as the reason for the payment ("reference").

It may take 3 to 5 business days for your payment to reach us, depending on the credit institution. During this period, we will make sure your items will be reserved for you, until your payment is received (up to 14 days).

Find below the information needed for payment in advance:

Bank account for SEPA transfers Payee: D. Swarovski Distribution GmbH IBAN: AT16 1200 0100 2311 4548 BIC: BKAUATWW Reference (“Verwendungszweck”): Your order number

Bank account for SEPA transfers Payee: SWAROVSKI INT.LE D'ITALIA S.p.A IBAN: IT 13 N 02008 05364 000500078655 BIC: UNCRITMMXXX Reference: Your order number

Invoice – Austria and Germany
For customers in Germany and Austria we offer payment by invoice (“Kauf auf Rechnung”), for which customers are subject to a routine credit risk assessment. In some cases, a lack of information can impede these credit risk assessments. For these customers, we offer the possibility of payment in advance or by credit card.

Our site only accepts payments in euros. If you are paying in another currency by credit card, your bank may charge a conversion fee.

You will receive your invoice by email, as soon as your package is shipped from our warehouse.
Following this, your invoice will also be available for download under "Order History" in "My Account"

There is no minimum or maximum order value. Nonetheless, orders placed with payment by invoice are limited to €3,500. If you wish to place an order that exceeds this amount, kindly place a second order.

The Swarovski for Professionals Online Shop ships to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Shipping costs depend on the destination, according to the list below:

Zone 1 – 5,90€: Austria, Germany, Spain, Portugal, Netherlands Free shipping available in Germany for orders above 100€.

Zone 2 – 9,90€: Belgium, Croatia, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Sweden Free shipping available in France for orders above 100€.

Zone 3 – 12,90€: Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Switzerland.

We make our best effort to deliver within a delivery lead time of 2 to 4 days. However, for a more precise delivery lead time estimation, visit the page of the item you are interested in and look under the “Add to Cart” button.

Please note that some special items may take longer to deliver. These include:

Products marked as “Manufactured upon order”: these special items have an average delivery lead time of 30 days as they are produced on demand. However, some items may take even longer to produce.

Tool and supplies: These products have a delivery lead time of, on average, 10 working days.

Yes, you can check the status of your order under “Order History”, in “My Account”. This provides the exact location of your order and gives you a status update as soon as it has been processed by the delivery company. You will also receive an email with a link to track the package as soon as it is ready for dispatch.

The answer depends on the payment method.

In the case of a credit card payment or payment in advance, a different address can be entered during the checkout process.

In the case of an invoice payment (only available Austria and Germany): the shipping address must be the same as the billing address.

You can return products if they are defective or if the wrong product has been delivered—simply reach out to our Customer Service team who will evaluate your request.

Swarovski cannot be responsible for products that have been subjected to normal wear and tear, negligence, accidents, attempts to alter them, or are simply rejected due to dislike of their appearance, including color or shape. Please ensure you read the product information and follow the application instructions carefully; consequent damage may be excluded by the terms of Swarovski’s warranty.

As every case has its own specificities, please contact our Customer Service team directly by calling 00800-70607070 or by emailing customerservice@swarovski-professional.com.Please share a detailed description of the situation. Our Customer Service team will then evaluate whether a return is possible and, if so, the required steps to follow.

Yes, we do offer special discounts, vouchers and gifts.
To find out more about the latest offers, subscribe to our newsletter at the bottom of the page.

To redeem a voucher or a coupon, enter the code in the provided box on the page "Your Cart".
Please note that only one voucher or coupon can be redeemed per order. These are not combinable with promotions and are valid only in the currency in which they were issued (e.g. they cannot be used if a different currency applies in your country).

For any order of 500€ or more, you will receive a special gift which will be updated each month, ranging from Color Charts to crystal samples and more.

Currently, it is not possible to choose your gift. However, we would be very interested to know which gifts would be relevant to you for future Gift of the Month offers. To share your comments, feel free to contact our Customer Service.

In the event of a defective gift, please contact Customer Service, who will be happy to help. However, please note that no cash redemption is possible in this case.

Some gifts can indeed be purchased separately. For example, Swarovski for Professionals items such as color charts can be found on our Online Shop and are available for purchase. To check, simply type the name of the gift into the search bar.
Some gifts are not available in the Online Shop and cannot be purchased separately. If you have any questions or special requests, please feel free to contact us.

Our gifts are updated each month and can vary from loose crystals to application tools and much more!
If you wish to stay informed about our Gift of the Month, you can subscribe to our newsletter at the bottom of the page.

Manufactured since 1895, Swarovski Elements are precision-cut loose crystal elements made from a combination of quartz, sand and minerals. Used in various industries such as jewelry and fashion, these crystal elements are renowned for their unmatched brilliance and first-class quality.

The “Swarovski” brand officially replaced the “Swarovski Elements” name in September 2013 to concentrate all marketing activities into one main brand. In this context, the Ingredient Brand has also been changed to “Crystals from Swarovski®”.

If you wish to learn more about application methods, please visit our page "Know-how".

Depending on how you would like to apply your crystals, you might need to buy additional tools, such as settings or glue.
Check the possible application methods on our page "Know-how" and discover which tools are suitable for your project.
Should you need more detailed information, our Application Manual is available in our Downloads section under "Know-how".

PP (Pearl Pleate) and SS (Sieve Size or Stone Size) are size indicators, specifically used to measure Round Stones. Pearl Plate is a method originally used to measure pearls by placing them on a plate or surface with holes, and sizing them according to the holes they fell through. Sieve Size or Stone Size measurements are based on the same principle.

Visit our Table of Sizes, which can be found under “Color Charts” in our Downloads section to see the equivalent millimeter measurements of PP and SS.

Please visit our page, “Care Instructions”, under “Know-how” in the “Swarovski Product Knowledge” section to find out more about how to care for Swarovski crystals.

By developing a wide range of crystals of different sizes, colors, cuts, and shapes which are suitable for different application methods, we guarantee that you can find the perfect crystals for your design.

As a first step, we highly recommend that you visit our page “Your Business”, where you can discover which products and application methods are the most suitable for your activity. You can then configure your crystals according to your preferences. Important criteria to consider here are size, shape, color and effect, and foiling.

For more information on these criteria, please visit our Glossary under “Know-how” (under “Swarovski Product Knowledge”).

If a customer requires a specific color or effect that is not available in our standard selection of loose Swarovski crystals or Forward Integrated Elements, such as Crystal Mesh, Synthetics or Pavé products, you can create your own through our range of mix-and-match options. Swarovski is also able to offer unique customized solutions. There are myriad possibilities, ranging from a bespoke shape or size of crystal to a uniquely patterned surface created by crystal frosting, or a personalized crystal design using state-of-the-art printing technology. We may even be able to create a unique CeralunTM color for you.

To create an account, simply go to our Registration Page, found under “Log In”, and complete the form.

Go to "My Account", then "User Data". There, you can enter or change your email address and password in the section provided.

Go to “My Account” and click on “User Data”. There, you can easily change your personal data settings.

Go to “My Account” and look for the “Order History” section to find your previous orders.

You can change your newsletter settings by going to "My Account Overview". There, look for the button, "Edit E-Mail Settings" which will redirect you to a form where you can change your preferences.