Official Swarovski statement on
The global outbreak and spread of COVID-19 is affecting each and every one of us. With the scale of the impact unknown, it is critical that we all come together to do our part to protect our global network.
We want to take this opportunity to update you concerning some actions we have taken in the light of these challenging times. While we place the greatest priority on the health and welfare of our workforce, their families and our community, we feel it is equally important to keep you informed regarding measures we have put in place to deal with the situation.
Current stock and delivery situations
We would like to reassure you that we will continue to deliver all our standard articles that we have in stock. We are sufficiently stocked with the broadest assortment in the market to ensure supply, and thus the continuity of your projects and campaigns. Nevertheless, we would like to inform you that we are currently not able to offer articles that are manufactured upon order.
Due to current logistics constraints and reduced global transport capacity we may see a temporary slowdown in deliveries but are hopeful that this will be insignificant and only affect limited orders.
Our security measures
We would also like to inform you that we have put extraordinary security measures in place to protect our workforce and are thus temporarily on a minimum working mode in our factory in Austria where we produce our crystals. This situation will begin on March 20 and last for four weeks. This may lead to delays on items not yet produced, or items which are currently not in stock. Our customer service teams are standing by to recommend possible in-stock alternatives should you so wish.
Our customer service teams are able to work from home and therefore will continue to fully support you as usual.
Please be assured that we will do everything possible to satisfy your orders, and to continue to inform you of any changes that might arise during this very fluid situation.
This global situation is new to us all, and calls for solidarity and cooperation until we have overcome this difficult time. As always, we remain committed to serving you, and to ensuring the supply of the product you require.