ONLINE SHOP FOR BUSINESS CUSTOMERS

FAQs


Shopping Guide

Q1: Who can buy from the Swarovski for Professionals Online Shop?
Business customers with a valid VAT number can create an account to buy products from the Swarovski for Professionals Online Shop. Customers who have not registered will not be able to see prices or buy from the Swarovski for Professionals Online Shop.

Q2: In which countries will Swarovski ship to?
The Swarovski for Professionals Online Shop ships to the following countries: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

Q3: Will there be a minimum order value?
No, there will not be a minimum value: the Swarovski for Professionals Online Shop is set up in such a way that we welcome all orders.

Q4: Will there be a maximum order value?
There is no maximum order value for orders with credit card and payment on advance. Orders placed with purchase on account are limited to €3,500. If you wish to order more than this limit with purchase on account, kindly place a second order. 

Q5: Can I place an order via telephone or email?
The ordering process is set up in such way that orders can only be placed via the Swarovski for Professionals Online Shop. If you need support when placing your order, simply contact Customer Service.

Q6: What if my product isn’t in stock?
If the product is temporarily out of stock, simply type your email into the relevant box that you will find on the product page, and we will notify you as soon as the product is available again.

Payment

Q7: What are the payment options when purchasing from the Swarovski for Professionals Online Shop?
For customers in Germany and Austria we offer payment on invoice ("Kauf auf Rechnung”), for which customers are subjected to a routine credit risk assessment. In some cases, a lack of information can impede these credit risk assessments. For these customers, we offer the possibility to pay in advance and credit card. Further payment methods will be added soon.

For customers of all other supported countries we offer payment via credit card.

Q8: Can I pay in another currency?
Our site only accepts payments in euros. If you are paying in another currency, your bank may charge a conversion fee.
 

My Account Settings

Q9: How do I change my password or email address?
 It’s very easy: go to My Account, then Customer Profile, and simply enter your new email and change your password in the section provided.

Q10: How do I change my personal data?
Go to My Account and click on the Customer Profile section—here, you can quickly change your personal data.

Q11: Where do I find my previous orders?

Go to My Account and look for the Order History section—you will see your previous orders here.